I have come to the frightening conclusion that I am the decisive element.
It is my personal approach that creates the climate.
It is my daily mood that makes the weather.
I possess tremendous power to make life miserable or joyous.
I can be a tool of torture or an instrument of inspiration.
I can humiliate or humour, hurt or heal.
In all situations it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.
If we treat people as they are we make them worse.
If we treat them as they ought to be, we help them become what they are capable of becoming.
-Johann Wolfgang von Goethe
German Writer
